Frontier Airlines agents jeer at passenger
after hitting him with surprise fee: ‘You
thought you were gonna get on your flight?’
New York Post,
by
Reuven Fenton
&
Emily Crane
Original Article
Posted By: mc squared,
5/8/2025 10:23:13 AM
Wild viral footage has captured Frontier Airlines gate agents getting into a bust-up with a passenger who had sniped, “I’m never flying this sh—y airline again” after being hit with an unexpected $25 fee just to check in.
The caught-on-camera saga erupted when the male passenger — a 45-year-old married father of three — was trying to check in for his Frontier flight from Raleigh, NC, to Boston last Friday after a week-long business trip.
The passenger, who didn’t want to be identified, told The Post he’d arrived at the airport with roughly 50 minutes to spare but wasn’t able to check in on the electronic kiosk because,
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Reply 1 - Posted by:
chumley 5/8/2025 10:41:03 AM (No. 1946928)
I dont blame the passenger. You pay what you think is the price of a ticket, only to be nickel and dimed to death over and above that price with fee after fee, and then get a proctology exam from some outlaw biker looking guy in a blue uniform. Then they hire these rude Shaniquas to work behind the desk, and what you have are an awful lot of people like me who dont fly anymore. We drive. The country is a beautiful place and its nice to meet real people and see things, and be able to avoid urban areas.
64 people like this.
Reply 2 - Posted by:
WhamDBambam 5/8/2025 11:07:16 AM (No. 1946944)
Modern flying is such a pleasure.
16 people like this.
Reply 3 - Posted by:
LanceLink1 5/8/2025 11:08:26 AM (No. 1946946)
When I travel I'd rather drive and dine at a Cracker Barrel than fly and die in a barrel of crackers called frontier airlines.
31 people like this.
Reply 4 - Posted by:
DaBigGuy 5/8/2025 11:22:27 AM (No. 1946955)
Frontier is a joke, this incident comes as no surprise. Years ago, I got nailed with one of these fees for a boarding pass after they sent a text message in the wee hours that I needed to be at the airport 4 hours early for a 6 am flight. There was zero way to meet their artificial deadline at that point. They only had four employees/contractors/whatever in the check-in area, all attitudinal, resulting in exceptionally long stagnant lines of customers. Never again.
28 people like this.
Reply 5 - Posted by:
Strike3 5/8/2025 11:24:13 AM (No. 1946957)
I agree with most posters, the airlines are going steadily downhill and unless you are in a big hurry or required by business to be there quickly, driving is far better. Poor treatment and customer service began long before 9/11. I used to be a member of all of the frequent flier programs but I haven't flown in 20 years.
24 people like this.
Reply 6 - Posted by:
Bur Oak 5/8/2025 11:28:10 AM (No. 1946961)
One of the benefits of retirement is that I no longer have to fly. I remember having to endure smoke filled cabins. Even that was better than flying today.
19 people like this.
Reply 7 - Posted by:
jc96 5/8/2025 11:46:48 AM (No. 1946973)
we don't fly much, back and forth between Italy and Ohio once every year or so. We always have fantastic experiences but the wife being legally blind and a cane user, we opt for the special handling and this prolly has a LOT to do with it. Cris in Italy
8 people like this.
Reply 8 - Posted by:
bpl40 5/8/2025 12:03:34 PM (No. 1946978)
The sixty minutes should be counted from the time you stand in line. Not when you get to the counter.
10 people like this.
Reply 9 - Posted by:
Venturer 5/8/2025 12:03:56 PM (No. 1946979)
I live 2 hrs. from the nearest airport. You are supposed to be there 2 hrs before the flight, and then the flight takes a few hrs., and you have to rent a car on arrival, I just drive my own.
9 people like this.
Reply 10 - Posted by:
Older Lady 5/8/2025 12:06:52 PM (No. 1946981)
Unfortunately, about what you would expect from women D.E.I. hires. Rudeness isn't a positive and certainly doesn't get you any new business.
18 people like this.
Reply 11 - Posted by:
RubiconDan 5/8/2025 12:11:27 PM (No. 1946983)
People say they drive instead of fly. Well, there is a line that comes pretty quickly if the distance you want to travel gets 'long'. For some it may be 1500 miles which is about 3 hard days driving alone but 2 days with another driver. When it reaches 5000 miles or more round trip, then the expenses become too much. Add motels for 10 days and food and gas and wear on your vehicle and a flight across country for $500 round trip, or even $1000, becomes worth the hassle. Then add crossing the ocean, or bad weather, and forget about it. So they don't drive and stay home.
10 people like this.
Reply 12 - Posted by:
Vaquero45 5/8/2025 12:20:02 PM (No. 1946991)
Flying anywhere these days - nationally or, especially, internationally - is something to be endured rather than enjoyed. That being said, this is on the passenger. If you’re flying out if a big airport like Raleigh, you get there TWO hours before departure. That’s just the way it is. You violate that rule at your own peril. And if you’re talking to an airline employee, you keep a civil tongue in your head.
He screwed up, and then he made an ass of himself. Play stupid games, win stupid prizes.
5 people like this.
Reply 13 - Posted by:
red1066 5/8/2025 12:48:28 PM (No. 1947001)
A plane ticket costs a fortune even for a short flight. Then the cost of checking a bag. Now a fee for checking in late? Add in the never-ending late arrival times and delays, and flying has become a reason not to travel. It's gotten to the point that one has to add a couple of days to the trip just get from point A to point B. Your week of vacation is now no more than four days. The other days are used up waiting at the airport. Why do states bother to advertise to visit their state to people who need to take a plane to get there.
8 people like this.
Reply 14 - Posted by:
vhs68 5/8/2025 1:25:37 PM (No. 1947018)
The passenger may have been a little late for check-in, but he had a paid ticket. These 2 ticket counter personnel were way outta line and is about you expect for DEI / AA hires. You watch the video you see what i mean. Frontier will have big problems with this. Goody.
22 people like this.
Reply 15 - Posted by:
mc squared 5/8/2025 1:41:18 PM (No. 1947028)
@12: Professionals wouldn't have been rude back, much less refuse to let him board. Even Frontier agreed. It refunded his costs, and fired the contracted attendants.
17 people like this.
Reply 16 - Posted by:
bighambone 5/8/2025 1:43:12 PM (No. 1947029)
Well certainly the incident became blown out of proportion when the airline employees responded that “they would not check him in” after he complained about the $25.00 check in fee. If you have been paying attention you will quickly recognize that such “overreaction” has become a customary cultural response by US Black people to minor transgressions that they become a party to, sometimes quickly ending up in a homicide, or serious other crime, for which they are subsequently convicted that frequently destroys their life and the lives of innocent others.
16 people like this.
Reply 17 - Posted by:
downnout 5/8/2025 2:08:44 PM (No. 1947040)
Sigh. No one should be surprised by the snippy airline clerks.
11 people like this.
Reply 18 - Posted by:
Ruhn 5/8/2025 3:30:30 PM (No. 1947065)
From another news site: Frontier Airlines fired both agents over the incident and the passenger was re-booked and reimbursed for the hassle.
14 people like this.
Reply 19 - Posted by:
LadyHen 5/8/2025 5:20:20 PM (No. 1947122)
Sure, he should know the rules. BUT the airline should hire polite and firm professional people not ghetto trash to work in customer service.
Frontier and Spirit Airlines "Because buses can't fly!"
10 people like this.
Reply 20 - Posted by:
franco 5/8/2025 5:39:49 PM (No. 1947133)
Clark Howard is now semi-retired, but I remember in his syndicated radio talk show he used to refer to companies giving bad service as having "Customer NO Service" lines. Frontier should be his poster child...
6 people like this.
Reply 21 - Posted by:
anniebc 5/9/2025 1:51:40 AM (No. 1947288)
Poster #10, there was also a rude white man yelling at the young man, if you watch the rest of the video. That said, low level Frontier appears to be a whole DEI operation; a place for people who can't get a job anywhere else.
1 person likes this.
Reply 22 - Posted by:
mifla 5/9/2025 6:15:21 AM (No. 1947340)
Just like the cable companies, the wireless companies, and the car rental companies.
Fees, fees, and more fees to increase revenue.
0 people like this.
Reply 23 - Posted by:
5 handicap 5/9/2025 6:41:27 AM (No. 1947348)
Frontier has ALWAYS been a third rate operation...Look at what THEY HIRED!
1 person likes this.
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The passenger is not identified, nor pictured.
This is what I call modern customer service. This isn't a dig at Frontier in total, but with whom they contract to staff their check-in desks. Watch for flying chairs at the airport.