‘It's Absurd': Lakeview Robbery Victim
Says His Bank Advised Him to Contact Thieves
For His Money Back
NBC5-TV (Chicago),
by
Lisa Parker
&
Tom Jones
Original Article
Posted By: AltaD,
2/9/2023 2:47:53 PM
A Lakeview man says he was recently robbed twice: First, by a pair of muggers, then by his bank.
Much of 24-year-old Colin Johnson’s savings account was drained by thieves who used a popular banking app to do the damage; one that is now under fire by lawmakers. (Snip) In the months that followed the robbery, Citibank declined Johnson’s multiple requests for refunds, as well as his appeals, arguing that Johnson had authorized the money transfers.
This, despite Johnson sharing with Citibank’s fraud department the police report documenting the crime that occurred.
Reply 1 - Posted by:
john56 2/9/2023 2:52:42 PM (No. 1399051)
This is why you do business with a local bank -- not one of those national mega banks. Sadly, the local town-owned bank is a thing of the past (due to regulations ... I had friends whose family owned a bank with three or four branches, although profitable, the regulatory costs and compliance were too much for a stand-alone bank; they sold for a very nice price, thank you), but there are some smaller banks where you can actually know somebody in charge at the bank.
Try that at any of those national banks. The "free nationwide ATMs" aren't enough of a hook for me.
7 people like this.
Reply 2 - Posted by:
msjena 2/9/2023 3:14:00 PM (No. 1399057)
If you have a bank app on your phone, don't save the user name and password!
4 people like this.
Reply 3 - Posted by:
earlybird 2/9/2023 3:20:33 PM (No. 1399060)
It’s probably just the poorly written account, but this young guy rivals Jussie Smollett for his storytelling ability. We don’t do apps when it comes to banks, but getting into our password protected accounts takes a number of security steps that these purported thieves could not have pulled off..
I remain as skeptical as his bank.
6 people like this.
Reply 4 - Posted by:
genius 2/9/2023 3:29:44 PM (No. 1399063)
I live in a small town with a local bank. I can walk in and do business with any employee without showing any ID. I have bought and sold CD's on a phone call from Canada.
The Parish DA has been in my back yard 100 yard range shooting his new gun.
I love small town life.
We have a total of 15,500 on 462 sq miles, and 5,000 of the residents live in one place. Angola prison.
5 people like this.
Reply 5 - Posted by:
Maggie2u 2/9/2023 3:37:22 PM (No. 1399067)
In Oct. 2021, my 23yr. old Granddaughter was buying a condo. When she went to her bank to transfer $30,000 from her account to the mortgage company for the down payment she found her savings account completely drained. (not Citibank). Fortunately, her mom and aunt worked for banks for a number of years and they walked her through exactly what she needed to do to get the bank to restore her account. She still doesn't know how anyone was able to get to her accounts and of course, she did report it to the police.
10 people like this.
Reply 6 - Posted by:
judy 2/9/2023 3:45:28 PM (No. 1399072)
Place notification alerts on your account, check you account daily.
7 people like this.
Reply 7 - Posted by:
Quigley 2/9/2023 4:10:05 PM (No. 1399081)
Well, most of the security - such as a text to your phone confirming that it’s you accessing the accounts- is dependent on you having the phone.
How the thieves hacked his phone i do not know. But i guess it’s better than having them break fingers until you give them the password.
This is a real problem for most of us.
4 people like this.
Reply 8 - Posted by:
stablemoney 2/9/2023 4:45:22 PM (No. 1399095)
I do not use a smartphone for banking. I am not satisfied that this method of banking is sufficiently secure.
6 people like this.
Reply 9 - Posted by:
msjena 2/9/2023 4:51:04 PM (No. 1399096)
Despite what he said, probably gave them the code to unlock to the phone but as noted, it would have been under extreme duress. Once someone is on the phone, they have access to the extra security step, which is sent by text or email. This makes me nervous about having the bank app on my phone and I might remove it.
3 people like this.
Reply 10 - Posted by:
nelsonted1 2/9/2023 4:56:36 PM (No. 1399098)
I had an account in a chain bank in high school a long time ago. Problem was there were two Ted Nelsons. No matter what they did money went into my account or his account, randomly. He was a retired college professor so they made a command decision: they told me to go to another bank. Banks have always perplexed me.
2 people like this.
Reply 11 - Posted by:
danu 2/9/2023 5:22:10 PM (No. 1399110)
according to ex -customers, and ex-employees, citibank is a nightmare.
i could tell you their nickname for their ex-bank, but it wouldn't get past the filters
for bad language...
2 people like this.
Reply 12 - Posted by:
Hazymac 2/9/2023 5:51:28 PM (No. 1399134)
Although what I am about to say might strike some as funny, during the last several years I have never gone into the bank without a (legal, permitted) gun. Obviously, where people go to deposit or withdraw cash would be a perfect spot for a robbery, whether of customer or of bank. I don't intend to become a victim of armed robbery. Any bank robber in my vicinity is a potential victim when he turns his back to me. Bang bang. Bad decision.
3 people like this.
Reply 13 - Posted by:
DVC 2/9/2023 5:58:55 PM (No. 1399137)
Doing banking with your phone is foolish. Phones are NOT secure, no way.
I don't think the bank is right here, but IMO you are asking for trouble to use a phone for any kind of a secure transaction of any type. I never do it. NOTHING happens on my phone besides phone calls, a few texts and some web surfing when stuck in a waiting room.
8 people like this.
Reply 14 - Posted by:
earlybird 2/9/2023 7:06:23 PM (No. 1399176)
Phone calls, texts, consulting weather, reading murder mysteries. My iPhone use.
4 people like this.
Reply 15 - Posted by:
MickTurn 2/9/2023 7:19:44 PM (No. 1399189)
SUE THE BANK, they gave away your money without proper verification...Include Millions in Damages and Lawyers FEES!
1 person likes this.
Reply 16 - Posted by:
EQKimball 2/9/2023 7:52:58 PM (No. 1399217)
How did the thieves get past ID challenge questions, such as "what was the make and model of your first car?" It sounds like the bank's customer security system is inadequate, in which case that is the bank's fault.
1 person likes this.
This is awful. That bank needs to have a serious audit. Those are long and provide a whole lot of heat for the appropriate officers of the bank.
1 person likes this.
Reply 18 - Posted by:
mifla 2/10/2023 4:09:51 AM (No. 1399388)
I have been hit with identity theft multiple times, It started when an employee at my bank sold customer information to hackers. Fortunately, the bank owned up to the crime and restored the funds. I stopped doing any online banking. Word of advice, if you are the victim of such a crime, file a police report. It comes in handy when the bill collectors start calling because they think passed a bad check.
3 people like this.
I am with 13 & 14. I still write actual paper checks. Only electronic purchases/transactions are made with credit cards and pay balance every month.
2 people like this.
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