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Online stores are set to let shoppers
keep unwanted Christmas gifts AND give
them a refund as supply chain shortage
sees cost of processing returns rocket
by 59% - but they'll also keep tabs on
people suspected of gaming system

Original Article

Posted By: Imright, 12/30/2021 12:28:16 PM

Processing unwanted Christmas returns has become so expensive for online retailers they're increasingly likely to let customers keep the item and offer a refund too. According to returns processor Optoro, returning a $50 item costs an average of $33, up 59 percent from 2020, when it cost around $13.53 to do so. That has led to an increase in the number of retailers telling shoppers' to keep an unwanted gift, rather than return it, because the processing cost wipes out any profit they'll have made. Optoro's CEO Tobin Moore claims supply chain issues and worker shortages are to blame for the rocketing prices of handling returns.

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Reply 1 - Posted by: DVC 12/30/2021 12:41:12 PM (No. 1023157)
How t run yourself out of business.
7 people like this.

Reply 2 - Posted by: Come And Take It 12/30/2021 12:43:00 PM (No. 1023161)
Why is it that I waste my hard earned money paying for things, when I can just go to San Fran to 'shop', and scam the online retailers out of their merchandise like this?
11 people like this.

Reply 3 - Posted by: Safari Man 12/30/2021 1:59:18 PM (No. 1023240)
Don't worry about the retailers -- they will get their pound of flesh from everyone else. Just roll it into the inflation.
2 people like this.

Reply 4 - Posted by: DVC 12/30/2021 2:29:42 PM (No. 1023264)
A couple of years ago, a niece ordered an upholstered chair from an online source. When it arrived, it was the wrong color. The company offered, two choices. Send it back and they would pay shipping, or keep it and they would send the correct color. She kept the wrong color one, used it in another room where it 'sorta' got along with the other furniture. She was divorced and struggling financially a bit at the time. I'm guessing that it probably was a ~$350 chair retail price, and the company got them by the container load from China for ~$25 each, so the shipping return would be about the same or more as the chair cost them.
3 people like this.

Reply 5 - Posted by: obdurate 12/30/2021 3:21:28 PM (No. 1023292)
And game the system they will, we have reached the age of insanity
5 people like this.

Reply 6 - Posted by: mifla 12/31/2021 4:32:27 AM (No. 1023835)
Might as well put a sign on their website that says "Feel free to scam us."
0 people like this.

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