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Every Grocery Store Should Be Handling
the Pandemic Like This Texas Chain

Original Article

Posted By: StormCnter, 3/29/2020 5:17:30 AM

Every person who grew up or even just briefly lived in Texas knows two things, by heart: the pledge of allegiance to the state flag, and that “no store does more than my HEB.” The beloved grocery store is universally known (among Texans, and anyone who knows a Texan) for fresh tortillas, smiley employees, and generally being the best place to buy food in the state. But for the past three months, doing more has also included perhaps the smoothest and swiftest response to the COVID-19 pandemic in the entire country. HEB’s list of coronavirus safety measures is long and thorough, and more stores—

Comments:

H.E.B. is always ready to help.

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Reply 1 - Posted by: LadyVet 3/29/2020 5:42:48 AM (No. 361414)
Even before the corona virus, HEB offered curbside pickup in some places. That service has been expanded. There is an app. Texans may want to check it out.
8 people like this.

Reply 2 - Posted by: Highlander 3/29/2020 6:38:46 AM (No. 361430)
That is organizational genius! A funny thing; our first visit to a HEB was in Aguascalientes, Mexico. Of course, it’s modeled after its Texas version and was fun to shop there. BTW, there are malls in the area that are so neat and modern, you could easily imagine you’re in any U.S, city, except L.A. and S.F., which have dangerous homeless populations, which you won’t see in Mexico.
5 people like this.

Reply 3 - Posted by: mizzmac 3/29/2020 7:26:08 AM (No. 361452)
God bless HEB!
11 people like this.

Reply 4 - Posted by: Texpub 3/29/2020 7:34:45 AM (No. 361457)
Nice article about HEB, however, the author took a few gratuitous shots at the "White House" within the first few paragraphs. Upon reading further you realized she was living in New York. That explains the "White House" shots that had NOTHING to do with the article. This is why I don't like many journalists. Please don't ruin an article about grocery stores with your politics.
58 people like this.

Reply 5 - Posted by: Texpub 3/29/2020 7:39:12 AM (No. 361463)
By the way, Scott McClelland, the President of HEB, is always thinking ahead and does a great job with the business. He knows exactly what to stock when preparing for a hurricane.
11 people like this.

Reply 6 - Posted by: franq 3/29/2020 7:42:24 AM (No. 361467)
Got to Wally World at 7 am today. Already a line and a cop car too. High tailed it to the paper aisle and got a pack of TP and paper towels, then one package of ground meat. I'd be surprised if the paper products lasted 30 minutes, from what I saw. Don't cry for me, Argentina!
6 people like this.

Reply 7 - Posted by: Jesuslover54 3/29/2020 7:56:03 AM (No. 361474)
Wish they would open one (or two) in Nashville! Ditto H market.
1 person likes this.

Reply 8 - Posted by: jj1319 3/29/2020 8:00:55 AM (No. 361482)
HEB has a wonderful history as well as a pledge to serve the community. It's been about 15 years since I moved from Texas (second worse lifetime mistake) so the tortillerias are new to me.
7 people like this.

Reply 9 - Posted by: ROLFNader 3/29/2020 8:02:07 AM (No. 361483)
Well, I made it to the line " some have gone the White House route and can't seem to get it together" but then, should have known, given the OP.
19 people like this.

Reply 10 - Posted by: BirdsNest 3/29/2020 8:05:35 AM (No. 361490)
Sounds like a great place to shop. Our local grocery store got rid of the small carts and hand baskets, so you must use the big carts for better distancing from others. They don't seem to be able to keep hand sanitizer or sanitizer towels to wipe down the carts so I take my own in to do that. Stay well.
5 people like this.

Reply 11 - Posted by: Muguy 3/29/2020 8:40:22 AM (No. 361514)
HEB doesn't serve all of Texas. For many years, there were evidently non-competition clauses with other grocery store chains which limited its territories. We discovered it when we would vacation in Central and South Texas as we got nearer to Austin and San Antonio, and loved shopping there. When disaster strikes, they take swift action to help and they NEVER price gouge. There are other places to trade with, but there is an uncommon loyalty that comes from putting their customers FIRST. Before we moved down near Austin from the Texas Panhandle, one of the major criteria in our search was to be near an HEB.
12 people like this.

Reply 12 - Posted by: Lawsy0 3/29/2020 8:57:50 AM (No. 361539)
Although Hannah Smothers couldn't resist a smack at the ''White House'' it was a pretty good article on HEB. As I have always suspected (after only one visit) Whole Foods isn't worth my time, even before I knew their corporate HQ was a complete collection of asshats. My favorite Kroger's was wiped out during our recent tornado, but other of their stores are doing yeoman's work keeping up.
6 people like this.

Reply 13 - Posted by: Dodge Boy 3/29/2020 8:59:57 AM (No. 361541)
The Kroger store in our town is doing something similar to this
9 people like this.

Reply 14 - Posted by: TXknitter 3/29/2020 9:07:28 AM (No. 361547)
This TX Panhandle admits there is one thing I so wish we had - an HEB. When we visit south Texas, its a joy to go. I am happy to see this article praising their lovely customer service!!!
12 people like this.

Reply 15 - Posted by: HotRod 3/29/2020 9:55:30 AM (No. 361604)
My local Winn-Dixie is doing this type of service. A person stands outside the store, asking what items you are looking for and telling you if it is available, so you don't have to enter the store if they don't have it. The shopping carts are sanitized before you get them.
6 people like this.

Reply 16 - Posted by: BeatleJeff 3/29/2020 10:10:37 AM (No. 361613)
Whenever I hear of HEB, I always think of the gigantic Texas-sized cinnamon buns I used to get from their in-store bakeries. Yum! My mouth is watering just thinking about it.
5 people like this.

Reply 17 - Posted by: Strike3 3/29/2020 10:30:25 AM (No. 361631)
All good, common sense practices. My local Walmart has implemented 95% of these techniques and I suspect that local initiative has a lot to do with it. They do not put tape on the floor but I would assume that most people with minimal education know what six feet looks like. Unfortunately, the family gatherings and gab sessions that block an entire aisle can not be prevented. I normally would have plowed through them but now I go around to the next aisle.
5 people like this.

Reply 18 - Posted by: VegasGrump 3/29/2020 11:08:43 AM (No. 361682)
I live in Texas and shop in my local HEB. One thing they haven't changed is allowing customers to bring the cloth bags from home to pack their groceries in. Checkers put them in the same area as all the next guy's food will be packed. The bags are a really dumb idea in the first place unless people wash them after every trip, which I seriously doubt. Also, this article had unnecessary shots at the president. I get soooo tired of that.
8 people like this.

Reply 19 - Posted by: Namma 3/29/2020 11:39:52 AM (No. 361737)
of course, there is a slam against the WH in the article. How stupid. PRESIDENT Trump does not go around telling business people how to use common sense. The people who own and run this grocery store are using their brains. AS IT SHOULD BE. After reading this article I would shop there, all the time. The owner has great business sense. Nothing to do with the WH, its the owners
7 people like this.

Reply 20 - Posted by: sehall 3/29/2020 12:11:14 PM (No. 361809)
Lord willing the great people of Lubbock will have their very first super-duper HEB later this year, currently under construction. I can't wait!
4 people like this.

Reply 21 - Posted by: Highvoltage 3/29/2020 12:15:20 PM (No. 361820)
Kroger has offered parking lot pick up for a long time and it works well.
0 people like this.

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