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Confessions of a hotel insider
The Week, by Jacob Tomsky

Original Article

Posted By:StormCnter, 12/24/2012 5:21:38 AM

I ´ve worked in hotels for more than a decade. I´ve checked you in, checked you out, oriented you to the property, served you a beverage, separated your white panties from the white bed sheets, parked your car, tasted your room service (before and, sadly, after), cleaned your toilet, denied you a late checkout, given you a wake-up call, eaten M&M´s out of your minibar, laughed at your jokes, and taken your money. From New Orleans to New York, I´ve played by hotel rules and, in the process, learned every aspect of the industry.

      


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Reply 1 - Posted by: Periwinkel, 12/24/2012 5:52:09 AM     (No. 9081477)

What an unhappy person. He needs another line of work...like a library or nightwatchman where he won´t have much interaction with people. He tasted my food?

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Reply 2 - Posted by: DaddyO, 12/24/2012 7:00:48 AM     (No. 9081504)

Still, his tip for cancelling a reservation without penalty is pretty good (talk to an agent, not a manager, and try to make an excuse to get them to move it to next week, then cancel it the next day).

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Reply 3 - Posted by: MisterDickens, 12/24/2012 8:04:05 AM     (No. 9081579)

I´d like to see an article about confessions of a flight attendant.

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Reply 4 - Posted by: Ragenrylie, 12/24/2012 8:12:47 AM     (No. 9081606)

My initial reaction was, "why do I care if the hotel staff likes me or not". Clearly they don´t seem to like us. Just tip big and shut up, huh?

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Reply 5 - Posted by: dirtyjersey, 12/24/2012 8:48:23 AM     (No. 9081670)

Pointless drivel. He should work at the DMV.

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Reply 6 - Posted by: The Other Guy, 12/24/2012 9:24:43 AM     (No. 9081727)

Not an article, #3, it´s a book. Read it a few years ago and Amazon still carries it. "Plane Insanity" by Elliot Hester. As best I recall, the author wasn´t as whiney and resentful as Tomsky and wrote with humor, but it was an us (the flight attendants) against them (the passengers) perspective. I´ve spent some work related time in the past dealing with customers and there is a segment of the population that merits all of the disdain they receive from those who deal with them.

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Reply 7 - Posted by: Emerson, 12/24/2012 9:56:45 AM     (No. 9081780)

When I was in the hotel business, I´d have fired this rude, cynical, dishonest jerk so fast he´d have left with his nametag still "glued to" his chest.

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Reply 8 - Posted by: oh-heck, 12/24/2012 10:09:09 AM     (No. 9081802)

There was a short humorous article published in a flight magazine about the how the ticket agents could punish the truly obnoxious traveler by routing his or her bags. They did this only after a unanimous vote. The humor came from the creative routing such that the name tags and the destination caused delays.

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Reply 9 - Posted by: zephyrgirl, 12/24/2012 11:05:27 AM     (No. 9081939)

I can´t tell you how many times I´ve been upgraded into nicer rooms in hotels and first class on planes. It happened most recently last week at a resort in NM. All because I smile sweetly at the desk clerk or the ticket agent and am very polite to them. It helps to have a really obnoxious person in front of me. The phrase, "if its not too much trouble...." works like a charm after a flight cancellation.

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